Policies

While we strive for accuracy, occasional changes and corrections do occur. Schedules, instructors and policies are subject to change.

Download Student and General Information.

Refund & Attendance Policy

Continuing Education is proud to be a self-supporting part of the KSU community. All costs are covered through student registration fees.

Full payment of the course fee is required to be officially registered for any Continuing Education course.

In the event you withdraw from a class, we are happy to refund your fees according to the policy set forth below. Refunds take approximately 4-6 weeks and are issued by Business Services. If payment was made by credit card, your account will be credited.

If you cannot attend, please send a friend or coworker in your place. Be sure to notify registration of any substitutions at 770-423-6765.

In rare instances, classes with low enrollment may be canceled. We will make every effort to notify you of changes or cancellations. In the event of a cancellation or change by us, we will provide the student with a 100% refund or transfer to an equivalent class.

Refund Policy

100% refund for all withdrawals or transfers made three or more business days (Monday - Friday) before the first day of class.
80% refund for all withdrawals or transfers made one or two business days (Monday - Friday) before the first day of class.
0% refund for all withdrawals or transfers made the day class begins or anytime following.
Exception: For Online course refund policies, click here.
Refunds: If you paid by check, refunds are processed in approximately 4 to 6 weeks. If you paid by credit card, your account will be credited.

Attendance: You must attend a minimum of 80% of all classes to receive CEU credits and completion certificates. Classes which meet four (4) or less sessions require 100% attendance to meet this requirement. For online courses, you must receive a score of 80% or higher on the final exam or course assessment.

Books and Supplies: Unless otherwise noted in the catalog, books and supplies are available at the KSU Center bookstore. To purchase software that is available at the educational discount price, you will need a permission letter from the program coordinator. Please contact your program coordinator for more information. Satellite bookstore hours are Monday through Thursday 4-8pm and Saturday 8:30-11:30am.

Online Refund Policy

For courses that start once a month:

A 100% refund is available prior to the first lesson release, a 50% refund after the first lesson release and before the second lesson release, & NO refund will be given after the second lesson release.

For courses that start anytime:

NO refunds are available for these courses.

Exception for Online Real Estate Courses: You have the right to cancel your registration for any reason up to three (3) business days from the date of purchase. A 15% cancellation fee will be charged to cancel your registration.

Invoice Policy

Effective Monday, February 12, 2001, a new policy was implemented for the payment of course fees. As before, we will continue to accept cash, checks, and charge cards. However, we have changed the policy for company invoicing. We will now invoice the student's company only upon receipt of one of the following documents:

A company purchase order. This is the actual purchase order, not just a purchase order number. This may be faxed to us at 770-499-3283.
A letter of authorization from the student's company that is written on company letterhead. This letter must state the student has permission to take the course and that the company guarantees payment.
A corporate educational voucher (currently being used by large companies such as Bell South, Ford Motors, AT&T, GTE, etc.)

We will be unable to register a student for courses until the purchase order or other paperwork has actually been received. Also, we will not accept contingent purchase orders, such as "must receive a grade of 70% or better." In the past, there have been a number of abuses resulting from our accepting the student's word that their company would pay. If a student is concerned about losing a seat in a class, but must wait for their company to issue a purchase order, we suggest that the student pay with their personal or corporate credit card. The company can then reimburse the student.